Recently, a topic on The Floor Pro Community forums was started, seeking installation information and tips about a specific product sold by a popular flooring franchise. I searched several of the franchise websites and pages looking for actual installation instructions for the product. I found nothing more than marketspeak – no instructions. I called their corporate offices and, after being shuffled around a little, spoke to a woman who didn’t seem to understand the concept of a website that offers support to flooring professionals, consumers and DIYers. She seemed confused about our desire to provide links to installation instructions.
This is discouraging. I feel like I have totally failed in the mission of The Floor Pro Community. I understand that many people and organizations haven’t heard of us. To not even understand that vital information, like installation instructions, should be easily available just baffles me. Read More
Jim McClain grew up in rural Plumas County, CA. After a short, but exciting stint in the US Army, where he dodged work in Germany and incoming rounds in Vietnam, he settled back into country living and took a part-time job as an installer’s helper to work his way through college. He fell in love with the business and turned it into a career. Retiring from sales & installations in 2006, he still carries on his love affair with the industry through the use of a computer, a digital camera and a little space in “teh Ether”.