or years the term value has been bandied about throughout the flooring industry, but when it comes to excellent installation where is the value?
Until recently the real value associated with installation of flooring products has only received lip-service from retailers trying to close a sale by consoling customers who’ve previously felt the sting of poorly installed products.
“Will it wrinkle, bubble . . . what happens if it starts to come up?” These are only some of the questions asked by concerned customers at the point of sale. Generally, the salesperson will answer, “Oh, our installers are the best and we provide full warranty.” However, being the best is not always reflected in an installer’s pay. Moreover, why would a salesperson say their installers are the best then go on to undo that thought by mentioning full warranty in the same sentence? (more…)
Lea MacDonald has over 30 years experience as a floor covering installer. Lea also worked for Orcon Corporation as their Manager of Applications Development. Currently Lea is a columnist and his writings continue to be published in several papers, and have been published in the series of books Chicken Soup for the Soul and God Allows U-Turns. The Floor Pro Community is proud to have him as a contributor. Lea still installs and continues to consult on difficult installations and products.