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Innovations4Flooring receives a second Canadian patent grant for its 3L TripleLock technology

3L TripleLock’s patent protection reinforced further by Canadian Intellectual Property Office

Innovations4Flooring (I4F), a technology company providing flooring installation solutions, today announced that it is receiving a second patent grant on its 3L TripleLock technology from the Canadian Intellectual Property Office (CIPO). I4F has received an intention to grant letter from the CIPO for a divisional* patent application, published as CA2,908,083. This provides I4F’s licensees with an extended scope of patent protection and additional legal certainty of 3L TripleLock’s innovative character in Canada. Read More

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Bed Bugs Infesting Carpet

creepy-crawly bed bugsHave you ever gone to a house to do an estimate for new flooring and detected an odor of insecticide? And maybe the carpet doesn’t look all that worn or old? The combination of the 2 might mean there were bed bugs in the carpet. Some home owners (or hotel/motel/rental managers) may be embarrassed to mention it, but don’t hesitate to bring the subject up. Read More

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The Formula for Profiting On In-House Labor

This covers an aspect of business I have not heard much on around the various flooring sites. Perhaps you have and you may find this repetitive or boring. If so, my apologies. However, for those who have not, the point I hope to share comes from a pivotal point in my wife’s and my business becoming truly profitable. So here goes…

It would be easy to say the best formula for profit margins is to always have our income exceed our out-go. That’s really silly, it’s like saying the best way to avoid accidents is to not have them. You might need to read that sentence again. I know, it’s an obvious point. The problem is, doing the obvious is not always as easy as identifying it. Read More

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VALUE – Where is it Found in Installation

For years the term value has been bandied about throughout the flooring industry, but when it comes to excellent installation where is the value?

Until recently the real value associated with installation of flooring products has only received lip-service from retailers trying to close a sale by consoling customers who’ve previously felt the sting of poorly installed products.

“Will it wrinkle, bubble . . . what happens if it starts to come up?” These are only some of the questions asked by concerned customers at the point of sale. Generally, the salesperson will answer, “Oh, our installers are the best and we provide full warranty.” However, being the best is not always reflected in an installer’s pay. Moreover, why would a salesperson say their installers are the best then go on to undo that thought by mentioning full warranty in the same sentence? Read More

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Computer Security for The Floor Pro

Computer Security for Flooring Pros
by Nick Arrera

There’s More To Flooring Than Just Floors

Part of being a floorcovering professional is the office work. Every one of you reading this obviously has a computer and odds are 99% of you use it for work: invoicing and bookkeeping, compiling price lists, writing business correspondence and research on the Internet. Some of you feel you are adequately protected from the dangers of hackers and viruses. A few of you do not concern yourselves with such matters. Only when there’s trouble do you wonder what happened. Here is a short course on computer security that can help protect you, your computer and your business data from theft or damage. Read More

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FLOORING: An Industry In Crisis

In The Beginning…

The snake eats itselfThroughout history various industries have encountered crisis for one reason or another. It is as inexorable as the sun rising in the east and setting in the west, and was generally considered a byproduct of business brought about by its cyclical nature. However, history provides no better example of self-inflicted crisis than the floor covering industry. The snake eats itself.

In order to understand how the flooring industry has arrived at its current state one must examine the cause and affect factors that brought it to this point, so let’s go back to the beginning relative to this point. Read More

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Customer Relations for the Flooring Inspector

dollarsWe are all consumers and we all encounter products or services that do not meet our expectations. The consumer having a problem with their floor covering is no different from me or you. The flooring they paid good money for is not living up to their expectations.

When I first became involved in complaint handling, I thought I would see a lot of people trying to get something for nothing. The complete opposite has proven to be the case. In all the years I have been doing inspections less than a handful have met that ulterior motive. The overwhelming majority of unhappy consumers just want what they paid for. Read More

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Retailer & Installer: Working Partnership?

Flooring Retailer and Installer: Is It a Valued Working Partnership?

Partners are for dancing and the only ship that will never sail is a partnership. Installers who are looking for a partnership with a retailer, builder, designer or any other business entity are looking for love in all the wrong places.

As for respect, respect is something that begins within and is reflected or mirrored by those for whom we serve. We are not in this floorcovering business to be someone’s friend or substitute family member. We are here to do a job. We are trained, skilled, educated and knowledgeable about every aspect in the execution and delivery of our craft. Because we have respect for ourselves, we hold ourselves to a higher level of accountability than they will ever hold us. Because we are accountable for our actions we know what we will do and, even more important, we know what we will not do and Read More

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Independent Inspectors for the Flooring Retailer

Flooring Retailers and the Independent Inspector

Eye SpyUsing an independent and experienced flooring inspector gives the retailer an unbiased and credible expert opinion. Smaller floorcovering dealers often have an installation background and can handle installation errors on their own. Larger retailers often have a claims person with business skills but often limited installation skills. In-house claims personnel may lack the expertise and confidence necessary to determine the various installation, manufacturing and consumer issues involved. An independent flooring inspector instills more confidence and is more apt to be accepted by the affected installers, mills or consumers.

It is an unfortunate fact that many consumers expect to be taken advantage of. Read More