Weighing-In On Purchasing Flooring From Internet Retailers I understand that things change and technology gives us wonderful tools for us to gain knowledge and insight, but I would caution that it does have its limits and drawbacks. I want to share my opinion and insight on buying floor coverings from Internet retailers. Stop and ask…
In The Beginning…
Throughout history various industries have encountered crisis for one reason or another. It is as inexorable as the sun rising in the east and setting in the west, and was generally considered a byproduct of business brought about by its cyclical nature. However, history provides no better example of self-inflicted crisis than the floor covering industry. The snake eats itself.
In order to understand how the flooring industry has arrived at its current state one must examine the cause and affect factors that brought it to this point, so let’s go back to the beginning relative to this point. (more…)
Lea MacDonald has over 30 years experience as a floor covering installer. Lea also worked for Orcon Corporation as their Manager of Applications Development. Currently Lea is a columnist and his writings continue to be published in several papers, and have been published in the series of books Chicken Soup for the Soul and God Allows U-Turns. The Floor Pro Community is proud to have him as a contributor. Lea still installs and continues to consult on difficult installations and products.
We are all consumers and we all encounter products or services that do not meet our expectations. The consumer having a problem with their floor covering is no different from me or you. The flooring they paid good money for is not living up to their expectations.
When I first became involved in complaint handling, I thought I would see a lot of people trying to get something for nothing. The complete opposite has proven to be the case. In all the years I have been doing inspections less than a handful have met that ulterior motive. The overwhelming majority of unhappy consumers just want what they paid for. (more…)
Flooring Retailer and Installer: Is It a Valued Working Partnership?
Partners are for dancing and the only ship that will never sail is a partnership. Installers who are looking for a partnership with a retailer, builder, designer or any other business entity are looking for love in all the wrong places.
As for respect, respect is something that begins within and is reflected or mirrored by those for whom we serve. We are not in this floorcovering business to be someone’s friend or substitute family member. We are here to do a job. We are trained, skilled, educated and knowledgeable about every aspect in the execution and delivery of our craft. Because we have respect for ourselves, we hold ourselves to a higher level of accountability than they will ever hold us. Because we are accountable for our actions we know what we will do and, even more important, we know what we will not do and (more…)
David Hunt is a strong proponent of education in the floor covering industry. He is a renowned woven goods master in great demand. David and his wife own The Vermont Rug Company, teach and have offered guidance to all who seek to learn the trade. It is apparent to all who know him that his true love, beyond his wife and family, is for the flooring industry and his fellow flooring professionals. We here at TheFloorPro.com are proud to count David Hunt as one of our treasured members.