Flooring Retailers and the Independent Inspector
Using an independent and experienced flooring inspector gives the retailer an unbiased and credible expert opinion. Smaller floorcovering dealers often have an installation background and can handle installation errors on their own. Larger retailers often have a claims person with business skills but often limited installation skills. In-house claims personnel may lack the expertise and confidence necessary to determine the various installation, manufacturing and consumer issues involved. An independent flooring inspector instills more confidence and is more apt to be accepted by the affected installers, mills or consumers.
It is an unfortunate fact that many consumers expect to be taken advantage of. They do not trust sales people, installers or retail managers to give them a fair shake when a flooring related problem has occurred. Use of an independent inspector adds a measure of credibility for the retailer. An independent inspector adds an atmosphere of caring and searching for the truth to the consumer. It removes any concern over store politics and puts everyone on an equal footing. It renews the confidence the consumer had in the retailer when they first shopped for flooring.
Floor covering dealers who contract an independent inspector benefit by receiving a full inspection report, not just a truncated synopsis of the manufacturer’s inspection report. They have the opportunity to choose an inspector they feel has the qualifications and work ethic necessary for the job, instead of settling for the manufacturer’s pool of unknowns. You may have heard complaints about other inspectors conclusions from other dealers. Not all of them have learned they could get a qualified inspector of their choice.
Instead of accepting the status quo, find responsible and respectable flooring inspectors in your area. Find a flooring inspection professional that will save you worry and expense. It only takes a couple of manufacturing problem findings to cover the cost of an independent inspector.
This article was originally published January 13, 2012. Discuss and comment on this article in the Article Discussion Forum or comment using the form below.
Curt Durand was an independent flooring inspector based in Minneapolis, MN. He had over 38 years experience in the flooring industry and was well versed in all aspects of commercial and residential floor coverings. Sadly, Curt died suddenly and too soon in January 2016. The Floor Pro Community misses him and is grateful for his support and friendship.