What are the chances of these vinyl planks laying flat?

Discussion in 'Vinyl & Rubber Flooring Sales and Installations' started by Jon Scanlan, Apr 9, 2019.

  1. Incognito

    Incognito No more Mr. Nice Guy! I Support TFP Senior Member

    No news is good news when you're expecting a call back for repairs. I don't expect the job to "fly" but it's been a while so possibly they don't notice what I saw, the material settled flat or furniture/lighting changed the situation. On commercial deals we get away with a lot of crazy things. They stampede the site with furniture, take over the project, lock the building and that's the last we ever hear of it.............sometimes!
  2. atty

    atty Pro Member

    Been a while since I've been on the forums, apologies for the late response.

    There are no adhesives that will hold that plank flat, unfortunately. Adhesives are meant to keep the material in place, not to force it to stay flat. By letting the plank rest outside of it's container, you're looking at what it will look like once installed. I wouldn't install it, personally. Possibly a high recycled content of materials, dimensional & planar instability.
    • Like Like x 1
  3. Elmer Fudd

    Elmer Fudd Administwative Asst. Charter Member I Support TFP Senior Member

    Can you elaborate on planar instability?
  4. Jon Scanlan

    Jon Scanlan That Kiwi Charter Member I Support TFP Senior Member

    Those planks still look the same as they are still laying in our shop
    In this case customer picked another brand of planks as they couldnt take the chance of replacement stock being the same
    I have laid the same brand on another job and the planks for that job were fine
    The first ones Must have been a crook batch
  5. atty

    atty Pro Member

    Hi Jon! Did you ever reach out to the manufacturer to have them look into the batch or run from that first group of curled planks? I'm always curious as to what the manufacturer responses are during situations like these. A while back, we had two different neighborhoods of homes installed with different manufacturers, both had curled planks/edges in similar manners. One manufacturer admitted to high recycled content causing instability in the products and helped us cover costs; the other manufacturer blamed it on installation.

    Very good to hear you guys were able to switch out before it was installed, and that it turned out well.
    • Like Like x 1
  6. atty

    atty Pro Member

    Sent you a PM.
  7. Jon Scanlan

    Jon Scanlan That Kiwi Charter Member I Support TFP Senior Member

    atty not one of the better importers here He only looked at the photos and said the tiles would lay flat. He said he has been in the game for years and knows all. I have no time for people like him. I have been laying flooring probably before he was born
    • Like Like x 1
  8. Mike Antonetti

    Mike Antonetti I Support TFP Senior Member

    I was skeptical the other day bringing the car to Tire Kingdom, said I needed new tires the old ones making noise. Bridgestone I couldn’t find anything visually wrong so assumed it was under the treads. I prolonged it 5000 miles to the not really too worn mark but close enough. After ordering the Michelin’s or before the long time guy behind the counter I’ll call “expert” says the Subaru’s are notorious for bearings going bad. That’s an odd statement, doesn’t make sense, 4 year old car, Japanese, bearings” no cant be 90k miles. Well my brand new tires feel like better grip, maybe stop shorter, will last probably 70k and I’ll want to keep it 10 years just to get my moneys worth but Same Exact Noise, Ill take it to Subaru dealer though to get it changed, to the “experts” on the particular vehicle where they’ll get some new guy to work on it.

    Little statements bug me, “it’ll lay flat”,
    statements from behind the counter, over the phone etc. without really getting into detail is when information is insufficient.

    Yesterday I paid for pool school, 75$ to have the owner come out and go over the entire system of house we’re trying to buy. Not till signed for is when I’ll believe it. I asked tons of questions on solar, salt, fiberglass, cleaning, labeling, new energy efficient phone app pumps, flow, valves etc. well worth the 75$, my question to the rep would be “what’s your incentive to say they’ll lay flat? You don’t want to take back all this defective plank and return the Money?
  9. Jon Scanlan

    Jon Scanlan That Kiwi Charter Member I Support TFP Senior Member

    The original planks are still in our store and the way the retailer works is they will have paid for them so the planks will probably just sit there. I would guess if the importer took them away the retailer would have got a credit but as the planks are still there who knows?
    I would have been chasing the importer for a credit but I don't run the retailers side of the business
    • Agree Agree x 1

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