Flooring installers are important! From the desk of J. Walker The Floor to Ceiling Interior Design Showroom located in Mason City, Iowa, hosted a week-long, intensive CFI installation training course sponsored by the World Floor Covering Association (WFCA } for flooring installers. Shown in the photo are the owner, Linda Forthman; installers, Gerad Kuhlman, Austin VanZante, Howard Shaw, Brett Krahn and Bob Gillespie, lead CFI instructor. Not pictured are Doug Woods and Michael Forthman. The experienced group, under the direction of Gillespie worked diligently to become updated in the techniques and knowledge of installing carpet, resilient, laminate and wood flooring. Bob Gillespie said, “The Floor to Ceiling Showroom is a member of a nationally recognized chain of over 200 locally owned stores that offer personal service. It has been family-owned and operated since 2002. This is an outstanding example of a dealer who is concerned about the customer and willing to take the time, money and preparation involved to make certain they receive the finest installation available. Mrs. Forthman stated that she wanted to be certain that the installers were aware of the latest techniques and tools. They were impressed with the glue-gun techniques used for seaming, the Koolglide and the Powernail nailers; as well as other tools to which they had not been exposed, but will be using in the future.” Daughter, Jennifer Gunderson was instrumental in planning and organizing the event and son, Michael Forthman was involved in the training and also available to assist with everything, including the construction of the modules. Gillespie was impressed with the knowledge of the group and their commitment to being the finest installation professionals in their area. He said, “Mrs. Forthman places high emphasis on training, quality installation and the highest level of customer satisfaction. The installers also gave up workdays to invest in their futures and receive CFI Certification. They value the industry recognition of being CFI Certified. “ Gillespie continued, “The installers were very well-trained and customer-service oriented. Their scores for hand-skills and written tests were among some of the highest ever recorded in CFI. They were appreciative of the fact that they could receive not only the CFI Certification and Armstrong Certifications, but could also, having successfully completed the requirements of CFI Certification, apply for the industry leading NALFA and NWFA Certifications, saving time and travel.” At the conclusion of the week, all received their CFI Certifications. “With the benefit of the WFCA educational scholarships for members, there is really no reason that the retail community cannot add value to their installation services. Linda and her group are to be highly commended and should be recognized throughout the industry for their dedication to training. I can’t imagine what the entire installation field would be like nationwide if every dealer were this committed,” concluded Gillespie.