Steam mop damage to sealed cement floor

Hi there everyone, my name is Kristin of KM Pro Clean. I'm a professional cleaner, but I've made a mistake on a sealed cement floor and am looking for advice? When I arrived at the job their worklist was painting as a priority which I occasionally do. I didn't pack the car for painting so had only one available drop cloth. After painting, there were some minute specs of paint on the sealed cement floor from the roller, where I didn't have the drop cloth positioned properly. I normally just use a razor on hard surfaces, as when carefully used, lifts all paint without damage. I hesitate to use any chemicals, even vinegar, as I know they can just discolor or damage particular finishes. On this floor, it wasn't possible because the cement or finish was rough in texture. In past jobs with similar circumstances I've used my steam mop on a low setting to help loosen the paint for easier removal. Not a terrific idea on this floor as it left marks ( lines) where I used the steamer. I talked to one of the owners at the juice bar about the damage and she wanted to check in with her husband about the finish and what could be done, but judging on past communication at this busy place, I'm not sure if that will ever happen. I'm heading back today to finish the painting job (with a multitude of drop cloths ) and interior clean. I would love to be able to fix the floors while I am there as it is a 2 hour drive from my house. I wish now that I had taken photographs, but the floor felt like something new to me. Definitely cement underneath, and sealed with something clear that almost felt like rubber when the edge of the razor caught it? Definitely a different finish from what I'm used to. I consulted some sites online about steam mop damage, but everything brings me directly back to resurfacing. I was hoping that there would be a wax or something that could fill in or buff out what minimal damage there is? It's not a very large space but directly in front of the counter so very noticeable. At least it is to me. I will keep pushing for more information on the floor but knowing that I may not get it, I am looking for any ideas or specific questions to shoot to her husband if I am able to get his personal number? I'm sure you'd want to know exactly what they sealed the floor was which was my question as well. Rarely do I cause damage, but I want to make it right. I would appreciate any help or advice you can give! And thank you so much! Kristin Mestyan, KM Pro Clean~

 

I would have been nervous about using paint thinner on the surface so great to know, thank you. Do you have any suggestions for the damage that the steam did to the surface? Short of resurfacing the entire space? In other words, is there something that won't create further damaget, I could try? It just dulled the surface in a small area. Possibly a wax to cover?

 

I think out of the many chiefs there that some are inquisitive enough to have done their foot work on a good surface? So I'm not so sure about the wrong product being used for cement flooring, but I'm not sure? I did put a request into the person who should know what it was sealed with by text but he still hasn't answered. I will definitely take photos once I get there and hopes that someone will have something for me to try. Hopefully they will text back with what it was sealed with thank you!

I'm sure I'm still not navigating hear properly, but to 'trial and error", I will find an inconspicuous spot and steam a tiny spot to mimic the damage already done. What do you propose I bring with me to try to cover the dulling marks? And thank you

 

Missed your email, Thank you

 

Looking at the floors more closely tonight I'm questioning whether the marks on the floor where mine after all? Much more noticeable without daylight that the floors have been marked up by something other than a steam mop. Probably the delivery guys coming in with produce excetera. These markings were also an area is that I did not steam mop. Any ideas on how to rid the floors of these markings?