newly installed LVT squares squeak

Discussion in 'Vinyl Flooring Q&A' started by DAB, Oct 18, 2017.

  1. Mike Antonetti

    Mike Antonetti I Support TFP Senior Member

    Tell em to fold it up and put it in their house. I’d call Shaw tech dept. if there is one and ask what could/will occur if this roll underlayment is placed (floating) on top of a sheet vinyl flooring. In 95 I don’t think cushioned sheet vinyl was much of a percentage of overall vinyl. Mostly felt backed but I’d still verify what you have. Could be another strike against them(retailer/sales/installation crew)-Shaw? I don’t see how they’re at fault unless they advised.
  2. Mike Antonetti

    Mike Antonetti I Support TFP Senior Member

    Another strange thing is there is two sides of installation, the two sides have different notch trowel sizes. I’d ask what are the reasons for using each side.

    Similar to Durock, one side is smooth, other side is rough, two different reasons or sides to use. (Thinset or mastic)

    So, plastic over vinyl could equal noise, wet adhesive trapped on top of sheet membrane and bottom of LVT.

    I was crinkling plastic today in the kitchen to see which one was quiet since some types of flooring are noisy due to plastic lately. Ziplocks were a bit louder than I’d thought. (That’s for you Steve!)
    Last edited: Oct 19, 2017
  3. Steve Olson

    Steve Olson Hardwood/Laminate Guru Charter Member I Support TFP Senior Member

    I read the specs on the Shaw Solitare, if Im reading it right, it floats over the subfloor, and then glue is troweled onto it for bonding the tiles. I was thinking that they had used a double stick type, and it was not bonding to the existing flooring?
  4. Steve Olson

    Steve Olson Hardwood/Laminate Guru Charter Member I Support TFP Senior Member

    ME Steve? or some other Steve? How'd i get dragged into this, lol.
  5. Mike Antonetti

    Mike Antonetti I Support TFP Senior Member

    Yup- you said “ Dang sometimes your replies are just out there, I feel like I've missed the first half of the conversation, lol. I have to re read them a couple times, but, I'm still going, whaaaat? Ahhhh, you make me laugh!”

    Plastic and noise issues seems to be escalating, carpet pad membrane.
  6. DAB

    DAB Member

    we have been given three options:
    1) remove/reinstall with same installer, same tile or new tile
    (but he didn't do it right the first time. could be he wasn't given the right stuff by the flooring store in the first place. But he also was really really rough on my house. nicked walls from slinging carpet around, scratched the crap out of my woodwork putting in the lvt squares)
    2) remove/reinstall with different installer, same product-
    (so if I had their "good installer" what is tier 2? and if it wasn't the installer, the product hasn't improved in the past 6 weeks)
    3) get a refund plus some additional funds to repair the damaged wood trim, pay for removal/disposal of old tile and go elsewhere

    I strongly lean towards 3 but will any other installer/store want to touch this with a ten foot pole? I know I will probably pay through the nose for this but would rather have a installation and product that is done correctly

    Have you installers had good luck with Shaw LVT long term? If not, which other lvt product do you recommend. Probably PM that answer. (empty nesters, one goofy big dog, country home, main hall and kitchen/dining room so fair amount of traffic.

    and truly a huge thank you for your replies. I understand this is just a floor, mistakes happen and there are fair bigger problems in life but I also want to be sure to have my ducks in row and have a "base knowledge" when the "third party flooring rep" shows up.
    • Like Like x 2
  7. Mark Brown

    Mark Brown On The Surface Flooring I Support TFP

    My issue is that underlay. For a while we were doing the same thing. Floating underlay with glued in plank on top. It was done for a rental management company that did not want to pay for plywood underlay and proper prep in their rentals... you know keep costs down and what have you. Not one single time did these products preform in a manner I would accept in my own house. They just are not a good option in my opinion.

    I am always up for letting installers fix their mistakes, Lord know's I fix mine but at the end of the day as a consumer you need to do what you are comfortable with. Take the squeaking floor out of the equation, were you happy with your installation experience? sounds like to me you were not. Do you want to do it again?

    There are no hard feelings in business, just hard choices.
  8. Jim McClain

    Jim McClain Owner/Founder Administrator

    I sure hope we haven't given you the impression that we are beholden, in some way, to Shaw or any other manufacturer. We do not have a rule that prevents the mention or recommendation of any product. We probably need to have a rule that makes Pros, consumers & DIYers understand how important it is sometimes to name names. We are beholden to nobody and no organization. We are allowed to speak our minds here, make recommendations about what products to use and not use by brand name, if necessary. Of course, bashing any company or individual for the sake of bashing them or doing harm to them without good cause is not allowed.

    We don't do 1-on-1 support here. This is a community and no single member has all the answers. That would be a physical and mental impossibility.
    • Like Like x 3
  9. Mark Brown

    Mark Brown On The Surface Flooring I Support TFP

    I will even go a step further than that and let you know I gladly will bash any product I come across that does not live up to what it is sold as.

    I personally can't speak about Shaws LVT products, have not used them. Best residental carpet manufacturer going in my opinion though. Ask me about their laminate division sometime if you really want to open the flood gates of hate :)
  10. SteveG

    SteveG Pro Member

    I thought you were the "other Steve".... :hmmm:
    • Funny Funny x 2
  11. DAB

    DAB Member

    So the flooring issues continue at my house. I know this is the vinyl forum but posted here for continuity of the thread. Plus I have noticed a few of you guys post on the carpet forum as well. My new carpet has these interesting crinkles in several different spots. It is Shaw as well with a pad made for folks with pets (sorry, don't know the name). We have found out that the carpet hasn't been tacked well along the transition between the LVT and carpet but I hear this sound in 3-4 spots some of which are a quite a distance from the transition. There does seem to be a new spot popping up every day or so. Thoughts?
    Last edited: Nov 2, 2017
  12. DAB

    DAB Member

    Door jambs and quarter round they installed KALN4271[1].JPG IMG_1094[1].JPG IMG_1084[1].JPG IMG_1089[1].JPG IMG_1093[1].JPG
    Last edited: Nov 2, 2017
  13. Chris 45

    Chris 45 Director of P.R. on some deserted island. I Support TFP

    What did those poor door jambs ever do to anybody? Just no need for that. Have you called the store and addresses the issues yet? Transitions can be reattached and I’m guess the sounds from the carpet areas are pad related. Maybe a loose staple or hard bits in the pad. Still fixable but you need to get a qualified set of eyes on your job to address your issues.
  14. Mike Antonetti

    Mike Antonetti I Support TFP Senior Member

    Probably a Crain 825 with two missing and two bent carbide teeth and extremely dull blade. Now for fine carpentry I may not even use a circular blade. Should’ve been an oscillating tool.
    • Agree Agree x 1
  15. DAB

    DAB Member

    They also missed the corner of my fireplace by 1/2 inch with the carpet, forgot to tack the leading edge of the carpet by the LVT, failed to stretch the carpet, left a mess of sawdust under the transition and today I found two handfuls of carpet guts and pads in my floor vents. I have been in contact with the store and Shaw. Shaw agrees it all the tile needs to come out but the store says they still aren't sure there are installation issues. The quarter bar was installed by one of their better carpenters and the vinyl by their best vinyl guy. To be honest, after the vinyl issues, the carpet issues, messing up much of my woodwork in that part of the house, leaving grout on my woodwork and tiles (and boy is that a bear to get off), sawing the doors to all different heights, and taking a chip out of my marble fireplace, I just want my money back and to start over with a new store . Is that a reasonable request?

    Attached Files:

    Last edited: Nov 2, 2017
  16. Mark Brown

    Mark Brown On The Surface Flooring I Support TFP

    If your problems are what you say they are, you definitely did not get what you paid for. I know I would be upset. Personally, I would want my money back and to start over. Logistically sometimes that is harder to manage than it should be. There are hard costs associated with that install that someone has to eat. Sure shouldn't be you however, a store would be within what I would assume is a legal right to amend the situation. To your satisfaction no less. This is where it gets tricky. They did breach the original contract by not doing the work promised to an acceptable standard so you have that in your favor. These issues are not minor variations in quality, they sound like out right failure to preform. I would say work with Shaw, they tend to be easy to get along with. Approach your retailer with any and all knowledge you can gleam off of this fine lot of people and go hard at the folks that let you down.
  17. Chris 45

    Chris 45 Director of P.R. on some deserted island. I Support TFP

    Box store?
  18. DAB

    DAB Member

    No. Believe or not a highly recommended privately owned flooring store in a smaller local community with an installer that has worked with them for a while. I am hoping he just had a bad day but jeez.
  19. Daris Mulkin

    Daris Mulkin The One and Only Charter Member I Support TFP Senior Member

    Wow! Every mistake known to man and it is all on the same job.


    • Like Like x 2
  20. Chris 45

    Chris 45 Director of P.R. on some deserted island. I Support TFP

    If they were highly recommended and a local shop in a smaller community, I’m sure they care about their reputation. Have the salesperson look at your job and you can express any concerns that you have with the install. See what they have to say. Give them a chance before you write them off.
    • Agree Agree x 2

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