Need Help Choosing Marmoleum Vendord/Install

It would depend what was wrong when he laid the tiles in your bathroom, Could you explain a little bit further?
Marmo is a lot harder to lay than most vinyl products.
Here in New Zealand most layers will not touch Marmo due to the difficulty in laying as a lot of layers will not make a pattern which in most cases you need for Marmo
Does this answer your question?

 

One of the main things I look for is vendors who fix their mistakes. We all have times when we screw up but the real test is vendors who will fix their mistakes.

So just based on the little bit posted here I lean toward vendor #1 because they were willing to fix their mistake.

 

Seems like you should seriously reconsider hiring EITHER of these shops. You weren't happy with either finished project and you're booking more work? I don't get it. Are there no other legit operators? I live in an area flush with flooring stores. Most metropolitan areas of a few hundred thousand to millions of people will have incredible competition for your dollar which should allow you to discriminate against sloppy workmanship and not feel STUCK dealing with 2nd rate quality.

As far as how to cancel a contractor, this isn't personal. You call them and say I've changed my mind and I need more time------I'll call you when I'm ready. Or tell them straight out you changed you mind and found someone else. Personally I would tell them EXACTLY why I wasn't using their services on a subsequent project.

How else will they learn that they suck?

 

Not knowing what your job is and what is involved I personally I would not be upset not laying the Marmo even though we charge more for laying Marmo than normal vinyls as I could make more money with less grief doing the normal vinyls
I actually laid just about a full roll of Marmo about a month ago in a house and I joked with another layer that I would also give him a $100 extra for him to lay the job but he still didn't want to know
I am not on an hourly rate so the more we can lay in a day is better for me money wise

 

Incognito nailed it on the button.

Normally Rob Malone would have a valid point but, as I've seen in the past 5 years, shops around my local are soooo hurting for installers, yet they won't raise their rates, that they will send out a shitty installer just so they can get your job done today. When you call with a problem, they are johnny on the spot to fix it and somehow we think that is good customer service??? Bullshit. Mistakes happen because we are all human. Leaving glue on the wall is just sloppy. Sending out crappy installers is just wrong. What, the installer didn't have a wet rag to clean up behind himself? Pretty sure you don't want that guy installing your lino.

On a side note: I've replaced a few Home Depot and Lowes jobs gone south and every time the customers say "I would have gladly waited if I knew this was going to happen". Yet when the customer is told that they will have to wait until X for their install, they freak out and threaten to take their business somewhere else or want to talk to the manager or... As much as I want to get mad at the sales people for being this way, I can't. They are simply responding to what the customer wants. Nobody will admit that they want to be lied to but people will believe the dumbest shit and that just boggles the human mind and leaves me with no other choice but to believe that people want to be lied to.

Maybe you need option 3. Contact Forbo and get the names of some certified installers in your area. Call them up and find out who they work for. You need not have any bad feelings for dumping both shops and choosing option 3. You can tell them "It's nothing personal, It's just business".