In July of 2018 we had Fabrica Cotton Club installed throughout our main living area. We had to purchase 1100 sq ft to tune of over $10K installed. I love this carpet, in fact, it might be the only carpet I love. However, by January 2019 (6 months) the area in front of our living room chair completely broke down and the fiber/strands are smooshed and untwisted like some one sits in the at that 24/7 for 10 years. We don't. We filed a claim and it was denied because matting and crushing is not covered-so much for their amazing warranty. We also have a problem with the strands coming out. If ind them raised and when i pull them, they come right out as if they weren't attached. It is about 30 stands a week. The come out like a little V and when they do there is no glue/backing attached where you'd think it should be. The flooring store company and his Fabrica rep came out. They want to submit a sample but unfortunately we don't have an scraps. I offered the piece on the landing and am waiting to hear back as I would hope they replace it with something. This has being going for year. The carpet inspector that came out for the other problem suggested this was a know problem and I should file a claim and we did. We are coming up on 18 months which means to keep the warranty I should have it cleaned. My cleaner doesn't want to touch it until the loose strand/fiber issue is resolved. The Fabrica rep that came out said I should not clean just because of the warranty unless I thought it was dirty. I do not. He said he would not either. I guess my questions are: 1) Any advice on this would much appreciated? 2) Anyone know of any issues with this carpet? I do love the carpet but at this price, I can't recommend for any main living areas as just won't hold up. Maybe a bedroom. The area in front of the chair is dead center in the middle of our living room and looks awful. Thanks.