Different Day, Different Year......Same-O...Same-O. Tom Jennings article, Current Verse… Same as the First!, on page 16 struck me as especially relevant. ProInstaller Magazine - ProInstaller magazine Winter 2014 [excerpt=Tom Jennings]Study after study in both the flooring industry and related fields seem to indicate the customer is still putting up with the same incompetence and indifference as she has endured in the past.[/excerpt] Highlighting that even though we have changed we are still the same. Communication is the key, and communication is something that can be learned! Never do something by yourself, always let your workmates know, always share with those who need to know. In the digital age it is easier to communicate, but also MUCH more important to do so, since life is at warp-speed.