This is a thread for discussion of the article, Customer Relations for the Flooring Inspector, by Mike Currin. Your comments and questions are welcome. You are invited to rate the article by selecting a rating in the drop-down box above right. [excerpt=Mike]When dealing with an unhappy consumer, it is not wise to become defensive or take the discussion personally. Remember they are not angry with you, but at the situation. The types of personalities you will encounter will run from meek and mild to aggressive. The most important thing is to listen.[/excerpt] Please read the article here: https://thefloorpro.com/articles/customer_relations_for_the_floor_inspector.php and join us in the discussion below.