commercial carpet install

Discussion in 'Floorcovering Video Collection' started by Andy B Cumming, Mar 10, 2010.

  1. Peter Kodner

    Peter Kodner Inspector Floors Charter Member Senior Member

    Sounds fair to me Daris, but then I would have to get a real job :cool::eek:

    I do subscribe to what I believe P.T. Barnum said, to paraphrase: You'll never go broke underestimating the public. My spin is I won't be out of work any too soon as there will always be some who are to ignorant, dumb, lazy or arrogant to do it right. Sorry to be so cynical, but my livelihood depends on this being accurate (and it has proven to be so for over 10 years) :D The good news is ignorance is curable. Not so sure about the others...

    BTW this applies to some manufacturers too ;)
     
  2. kylenelson

    kylenelson You'll find me on the floor I Support TFP Senior Member

    This may be a geographical type of deal as well, I'm sure these guys in the video can get work, they probably do it cheap and efficiently. In a small area like the one I live in, we aren't in a big hurry, don't drop our prices (exept in extreme circumstances) and do the job the right way to the best of our abilities. Double cutting seams with a utility blade wouldn't fly with the TWO flooring stores in my town. There are enough guys that will do it the right way (although I'm learning more and more that some consider this method "a right way") and people like this don't last long. I've seen some guys come and go rather quickly because of things like this. We charge well, not ridiculous, but we make enough to do the job right the first time because chances are you are going to run into your customers in the grocery store or at church etc. I think this business model works better for EVERYONE.

    I'm not saying that I would NEVER cut a seam like that, if that's the only way I could get a decent seam in the carpet then I'm not above that. But when it's the standard, good luck when guys like Roger come to inspect your floor because the seam is fraying to no end.
     
  3. Peter Kodner

    Peter Kodner Inspector Floors Charter Member Senior Member

    Kyle, you make a good point: you only get one opportunity to do it right the first time on any single job.
     
  4. GoodHouse

    GoodHouse Charter Member

    Peter,
    This is a good point you bring up. Why is it NOT ok to have a sliding scale for installation based on cost? There's a sliding cost of material based on cost. There is a sliding cost on just about everything you purchase in life.
    So as long as you use methods and practices that get the job done nicely, follow basic manufacturer's guidelines to uphold product warranty, and satisfy your customer, why should you always do your highest quality when a customer does not want to pay for that cost? When the manufacturers sell you a polyester cut pile they dont upgrade you to nylon for free based on integrity even though they know the poly will not stand up to as much traffic as the nylon.
    Point is, business is based on getting what you pay for. If you have 10 customers not willing to pay for your best quality, which in turn takes you more time, but rather want you to install at a lessor amount, its not unjust to give them a lessor quality? The caviat here is, explaining the job to your customers and meeting their expectations. If you use a different method and practice, thats your perogative as a businessman and professional.

    I really think everyone should take a step back and look at the big picture here. Dont we all wish every job pays 12 yard for install so we can take a gross amount of time, to make sure every carpet hair is parted perfectly. That's just not the real world.
     
  5. Peter Kodner

    Peter Kodner Inspector Floors Charter Member Senior Member

    Goodhouse I concede your points, if that is the business model you choose to pursue. My experience has always been I am better off without the type of clients that do not want our standard effort, which was to always endeavor to be the best. I certainly am not going to lie and say I never cut a price for a specific job, but the jobs I most regretted taking are disproportionately slanted to the ones I cut price to get.

    To the contrary of a get the job at any cost practice, my experience has always been I developed a client based business rather than a transactional based business by always exceeding expectations. Where did the clients poor expectations come from? My competitors who did not share the beliefs our model was predicated on.
     
  6. Incognito

    Incognito No more Mr. Nice Guy! I Support TFP Senior Member

    **
    No offense taken. Everyone here knows about my union experience and general attitudes but it's been a long 32 year +/- career and I've been around the block more than a few times with non-union shops, "double-breasted" shops and also as an independent installer with a handful of casual labor "helpers". I could count on one hand the number of union guys I ever worked with who didn't scab what they could when they needed to or wanted to. When I'm around the few militant union types and they go into rants about the "scabs" ruining the industry I can't help but grill them on what kind of side jobs THEY are or were involved in. Like I said, amongst the many hundreds of union men I can clearly recall the few who stood out as a matter of integrity and refused to do ANY work not covered by their contract.

    Principles, standards and integrity are much easier to define and hold to in the abstract from the distance of time or place. When you're right there in the thick of it the distinctions we make here in idle conversation are much less cut and dry.

    Damn, I better find some work soon cause I'm tired of TALKING about it!
     
  7. buster

    buster Pro Member

    Living on the edge...aerosmith song on radio. ....and so are they !
     
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