Bad Carpet Install-Need Advice

Discussion in 'Carpet Q&A' started by jim Hillsop, Mar 20, 2017.

  1. jim Hillsop

    jim Hillsop Member

    I appreciate the responses. To answer some specific questions, I did not sign anything (though I was asked to) and I didn’t pay on an HD CC so could dispute at anytime. After speaking with them today, I sent them an email with the same pictures and told them specifically that this is not acceptable.

    I know the job was done very poorly but I am wondering what a good job should look like. Should there be absolutely no staple marks, should the line under the bull-nose be absolutely straight and tight? What else is specifically wrong so I can speak intelligently about this to the HD manager.
  2. Incognito

    Incognito No more Mr. Nice Guy! I Support TFP Senior Member

    STILL not power stretched correctly

    STILL not seam sealed

    STILL stapling without effectively concealing the staples

    STILL visibly rough and sloppy workmanship on the stairs.

    I LOVE and fully believe that this WAS their best installer.

    Folks, THIS is what in and day out for the most part with flooring installation to the point where neither the customers nor MOST installers even know what a nice job look likes. That's a part of how standards of quality deteriorate.

    You actually have to see a proper install at some point to have a basis for comparison other than the vague intuition that something doesn't look right.
  3. Floor Boss

    Floor Boss Flooring Professional and Mgr. I Support TFP

    I'm trying not to throw up... especially after catching up on the previous 4 pages. I cut my teeth in my first two years, (27yrs ago) fixing things like this.
    Over my career, I've been know to be a prima dona with regards to doing things right and not what our sales staff promised, but to be adamant about doing something WRONG and telling you that it's right......
    I'd have kicked him out my door and asked for damages in addition to a full refund.
    I have job concerns linger for periods of time, but this is sad.
    And the end result.......... still f'd up
  4. jim Hillsop

    jim Hillsop Member

    Is this fixable? of course assuming that they have someone qualified to do it. I lifted the center of the carpet in several of the rooms and halls and it doesn't snap back at all but gently falls back. I assume this ,means he didn't properly power stretch anywhere. Is that the best way to tell if it was power stretched? I also don't remember seeing any knee knicker. I did see the power stretcher in place but wasn't watching him continuously to see if he was doing the whole room properly.
  5. kylenelson

    kylenelson You'll find me on the floor I Support TFP Senior Member

    I'd say that at least the steps are in too bad of shape to be saved. This carpet is not favorable to staples and extreme care should have been taken.

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