Bad Carpet Install-Need Advice

Discussion in 'Carpet Q&A' started by jim Hillsop, Mar 20, 2017.

  1. jim Hillsop

    jim Hillsop Member

    Just a quick update. I had an inspector come out from the install company today. They will report to HD and let me know what they plan to do.
    One question I have is that on the long hallway the installer didn't use tackless on either end. I pointed out that you needed tackless in order to power stretch the carpet. He insisted that all you need are staples. Does this make any sense?
  2. Hanover Fist

    Hanover Fist Pro Member

    No - it's hack work.
    Properly installed carpet should have zero staples in the flat fields - unless there are VERY special circumstances, like spindles or the like.

    Who are these jokers?
  3. carpet warrior

    carpet warrior carpet warrior

    You said the company sent inspector, if you are referring to the company that installed it sent there own guy out to inspect? Then ya he is going to say whatever needs to be said in order to put out your fire and move on to the next one. if You want to know the way this is going to end Google HD carpet installation reviews youll have about 5 days of reading horror story after horror story ...Just call corporate and tell them you want all your money back dispute the cc charge do something. Back to your question that guys full of shit you need tack strip in your hallway
  4. Chris 45

    Chris 45 Director of P.R. on some deserted island. I Support TFP

    Just saw a job the other day that a big box store botched 2 years ago. They got money back as compensation for the poor install. Here it is 2 years later and they are going through the whole process again but with a different big box store this time.:eek: I had to get away from the big box stores because I ran out of sympathy for the customers that had to go through this.

    If your goal is to have a half assed job that won't last, then ask for money back as compensation. If you want an installation that will last, then have them rip it out and refund you your money and go somewhere else. Your job can be improved upon but that seam in the middle of the doorway is just stupid and your NEW carpet will already be worked over by a couple different installers of similar skill level by the time you decide to just give up.

    I think it is human nature to fall for these gimmicks out there and we are always amazed when we get stung. The wife and I are about to hop on a plane and she just realized that the rental car place won't be open for another 5 hours (kinda an important detail) when we arrive but oh how easy was it for a traveling gnome and someone with an Indian accent to take our money. She just got hijacked for another $150 and I'm keeping my mouth shut.
  5. Mike Sliwinski

    Mike Sliwinski The Doctor Is In I Support TFP Senior Member

    Hi Jim, thanks for the up-date :) ........ we may have some miss-communication / understanding going on, lets see how this plays out.

    Glad someone was out to document your concerns and hopefully some good action will follow.

    As for the stapling, yes it is standard to staple at a doorway that will receive a flat metal on top,........... but not along a wall.

    At the end of your hall is a doorway ( is that a BR ? ) and a metal was mistakenly used IMHO :(.......Typically a seam is made, as we noted before, however ! if you requested the metal or the Br. carpet is badly worn, then it may be wise to leave it alone. In this case,
    if I was the installer, I would power stretch to the doorway, staple the carpet to the wood and install the metal.

    Other installers may prefer a piece of tackless to run across the doorway and then the metal, but I think it's best to have the metal
    compressed down, rather than sitting up and that's what would happen if the tackless was there.

    Best of luck, hang in there

  6. Ed

    Ed Charter Member

    Actually you don't need tack strip in order to power stretch. You can stretch and staple. It would be incorrect, look bad, and deviate from industry standards, but it would in fact be stretched. The presence of staples does not mean that a stretcher was not used, but it is still unacceptable. I don't know why someone would even do it that way when strip is quicker, easier, better. Must have ran out of strip.
  7. jim Hillsop

    jim Hillsop Member

    Sorry I must have missed your post. Attached is the bottom floor floor plan. An 11 step stairway and small landing hallway at top was also done but not shown. I ordered a 15 foot wide carpet which would cover from left to right the 14'9" width of the Living Room and Hallway. They were supposed to do the LR/Hallway as one drop and the Dining Room as another. The only seams were supposed to be in the two connecting doorways. Instead I have 3 seams one running across the long hallway near D7, one at D13/D9 and one running across the whole DR near the bottom.

    One question I have is how they should properly stretch the LR/Hall, especially with everything already cut. I am afraid if they stretch it from one side they will screw up the cuts especially at the half-wall (6'2") an at D8/D9 (the bottom of the stairs) which is already cut to fit. Other areas have 2-4" of excess still on. Any ideas on a stretching plan?

    Attached Files:

  8. jim Hillsop

    jim Hillsop Member

    Quick update: I had the regional manager of the install company and the store manager come out to inspect the carpet install. They for the most part agreed it was a poor job. I am still not sure how they would be able to power stretch it properly given all the cuts already made. Anyone have any ideas on how they could do that given the plan above?
  9. Chris 45

    Chris 45 Director of P.R. on some deserted island. I Support TFP

    Why are you going to let them monkey with it? You could of had brand new 15' goods by now. No unnecessary seams.
  10. Mike Sliwinski

    Mike Sliwinski The Doctor Is In I Support TFP Senior Member

    Did they offer an allowance ?
    Or explain repair procedures ?
    And offer replacement, if repair is not satisfactory ?

  11. jim Hillsop

    jim Hillsop Member

    I am waiting to hear back. I would only accept the repair if the allowance is fairly significant given the extra seams and the lousy install. Otherwise I am going to go somewhere else.
  12. jim Hillsop

    jim Hillsop Member

    I finally got the HD carpet installer back in to finish the job. I discussed the issues with the head technical guy and he said he will send his best guy to do the work. Unfortunately this guy redid the seams without using seam sealer. I said that my understanding is that seam sealer must be used for the warranty and that its CRI standards. He is refusing to use it saying that with such a dense plush carpet the seam sealer will cause the seam to show and that the hot wax tape will do the sealing. Is this correct?

    If not is there a way to get some seam sealer and run it down the seam once hes gone, being careful to get it to the backing and not on the nap.
  13. Darren Ramey

    Darren Ramey Charter Member

    On a dense plush, it's not really a big deal if a few yarns fall out of the seam over time, it really wont be noticeable. It has become a requirement as mills make carpet cheaper and more prone to delamination (where the primary and secondary backings don't stay glued together). I am of the opinion that if the carpet starts to delaminate it is defective regardless of whether the seams stay together.

    In any case, I think Home Depot would be on the line for the warranty if they didn't install it to the manufactures specs.

    DO NOT TRY THIS. You will make a mess. Especially on a plush. You will get it in the yarn, and then you will have a matted together seam. If the seam is together, there is literally no way to only get the sealer on the backing without taking up the carpet, bending the seams backward and applying it.
  14. jim Hillsop

    jim Hillsop Member

    Here are some pictures of the finished installation. I am not very happy with how certain aspects came out. Especially with his sloppy stapling of the tufts everywhere. He tried to tell me it was unavoidable with this dense of a carpet. I informed him that a pro told me that its easily done by working the stapler past the tuft first by wiggle/waggle. (thanks @Mike Sliwinski). After looking at me like I was crazy, he said he couldn't take the time to do that for every staple. :mad:

    Also he ran out of new carpet for the step redo and had to reuse the carpet from the top 6 steps. It looks sloppy. Also he didn't pull all the old staples out before he reused it. :mad::mad:

    I also caught him not power stretching the hallway but he lied to me insisting that he already did. Impossible as the end of the hallway wasn't hooked in or stapled down and the power stretcher was in the other room. He was so adamant that he already did it that I felt I had to let this go as I just wanted it done:mad::mad::mad:

    I am planning to have them come back and redo the steps. Let me know what you think.

    I hope at least this experience is a good lesson to anyone thinking of using a big box store.

    Attached Files:

  15. Hanover Fist

    Hanover Fist Pro Member

    There are literally no words. Ok, figuratively no words to be more accurate. 'Cause I have these words:
    If this is their top guy, you're screwed.

    Edit: tell me you didn't sign anything.
  16. Tom Potter

    Tom Potter I Support TFP

    I wish i could feel sympathy for the situation but i dont. You got every penny's worth of what you spent. Actually you probably got more than you paid for. Looks like you got comped a door metal.
    I hear this scenario every day. Me; "i can do the job for ........" Customer; "wow, big box will do it for half of that" Me again; "I understand. If your final bill from big box is substantially lower than my quote & your happy with the quality of your installation ill gladly pay your balance". Haven't gotten a call yet to settle up.
    Big box doesn't mention that they charge for everything else. Ill install carpet for free too if i can change $6 yard to install the pad, $5 a linear for seams, & $1 linear for tackless.........Then pay the crew $2 a yard total.

    At the end of the day you paid close to what a reputable flooring shop would have charged for a quarter of the quality. Was saving a couple hundred bucks worth all the BS? Maybe for some people i guess.
  17. Hanover Fist

    Hanover Fist Pro Member

    Tom, I want to 'like' every part of your post, except the first and last sentences, because some of us need to burn to learn, if you follow me.
    I empathize with Mr Hillsop, and while I'd love to snark it up, would rather spend energy helping.

    Simply take a deep breath, smile hard at a happy thought, and walk in to the HD you purchased from - ask for the GM or AGM - show them the pictures you've shown us, ask them to verify for you that this is acceptable and representative of what you can expect from the company. Keep smiling. Watch what happens.

    Don't pull the prick card. It never works.
    Last edited: May 9, 2017
  18. Elmer Fudd

    Elmer Fudd Administwative Asst. Charter Member I Support TFP Senior Member

    And if that does not work the last resort is to dispute the bill with your credit card company. That will get the attention of Corporate in Atlanta real quick, i would guess you would have a District Manager of installed sales there in about a week!:yesss:

    Bottom line that is an unacceptable job, do NOT accept it.
  19. Hanover Fist

    Hanover Fist Pro Member

    [dastardly 50's Bond Film music here, descending notes]
    ~ Home Depot CC ~
  20. Elmer Fudd

    Elmer Fudd Administwative Asst. Charter Member I Support TFP Senior Member

    This works especially well, as you are disputing with the credit card co (Mastercard), and HD needs to keep that alliance super clean.

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