At what point will you be "comfortable" recommending Smart Strand?

Discussion in 'Carpet Sales and Installations' started by SteveG, Jan 2, 2018.

  1. SteveG

    SteveG Pro Member

    I've just noticed you all like to hate on it. I also love nylon and think it makes a great carpet. However I've sold rolls and rolls of Smartstrand and it's been fine. It's my house and I actually love it.

    I understand some of it is just time and experience - but it's getting up there in years and we're not seeing problems with older installs.

    No, I'm not a shill for Mohawk - and I'm asking in the "Pro" forums and not out in the public view. If I'm wrong for some specific reason I'd sincerely like know.
     
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  2. Florida Floor guy

    Florida Floor guy Pro Member

    How long has it been out? I think that is what a customer I installed for is trying to have replaced because her pet urine stained it. The manufacturer agreed to replace it.
     
  3. Mike Antonetti

    Mike Antonetti I Support TFP Senior Member

    What did it take a snowstorm keeping you inside to reply?

    I’d like to hear the truth about it, won’t last as long as nylon, but it’s 1/3 the price, greener making and recyclable. If that is true!
     
  4. SteveG

    SteveG Pro Member

    I just asked my Karastan rep - he said Mohawk started selling it in the fall 2004 - so that's 13 years.
     
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  5. Dell

    Dell Flooring Sales Specialist

    First, I would like to introduce myself since I'm a newbie to this site. I work in sales at The Flooring Gallery in Louisville, KY. We receive a lot of in depth training on all the products we sell and we always try to sell the product that best fits each individual customer's needs.

    Having said that, there are times when nylon carpet is the best option for the customer, but in most cases if the customer is looking at SmartStrand vs nylon, I will recommend SmartStrand. It is close to impossible to stain. As far as it's resiliency, it stands up, no pun intended, very well against nylon.

    SmartStrand is a hybrid between nylon & polyester. It has the texture retention of nylon and the clean-ability of polyester. With all the carpeting we sell as a company, SmartStrand is a proven fiber for our company.

    I have a story I like to tell my customers. I sold my daughter a 100% SmartStrand carpet throughout her house. She has two large dogs and two children. MY granddaughter made a Mother's Day card for my daughter with neon acrylic paint, of course on the 2 week old carpet. My granddaughter accidentally got paint on the new carpet. My daughter was horrified when she saw the bright neon paint on the brand new carpet. Unbelievably she was able to remove ALL the paint from the carpet. There is not a trace anywhere.

    Since that time I have performed a couple tests myself on small samples of SmartStrand carpet. I am convinced, that carpet cannot be stained! I have not had one customer come back to me with staining issues on the SmartStrand carpet.
     
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