Flooring Retailers and the Independent Inspector
Using an independent and experienced flooring inspector gives the retailer an unbiased and credible expert opinion. Smaller floorcovering dealers often have an installation background and can handle installation errors on their own. Larger retailers often have a claims person with business skills but often limited installation skills. In-house claims personnel may lack the expertise and confidence necessary to determine the various installation, manufacturing and consumer issues involved. An independent flooring inspector instills more confidence and is more apt to be accepted by the affected installers, mills or consumers.
It is an unfortunate fact that many consumers expect to be taken advantage of. (more…)
Curt Durand was an independent flooring inspector based in Minneapolis, MN. He had over 38 years experience in the flooring industry and was well versed in all aspects of commercial and residential floor coverings. Sadly, Curt died suddenly and too soon in January 2016. The Floor Pro Community misses him and is grateful for his support and friendship.