Customer Relations for the Flooring Inspector

dollarsWe are all consumers and we all encounter products or services that do not meet our expectations. The consumer having a problem with their floor covering is no different from me or you. The flooring they paid good money for is not living up to their expectations.

When I first became involved in complaint handling, I thought I would see a lot of people trying to get something for nothing. The complete opposite has proven to be the case. In all the years I have been doing inspections less than a handful have met that ulterior motive. The overwhelming majority of unhappy consumers just want what they paid for. (more…)

Continue Reading Customer Relations for the Flooring Inspector

Eco-Friendly, Sustainable Flooring Options

A Glance at Eco-Friendly and Sustainable Flooring Options
by Marcy Tate

Eco-friendly and sustainable flooring is growing in popularity. Alternatives to conventional flooring are vast and easily accessible. There are eco-friendly underlayment and sealer options, too. Most eco-friendly flooring options cost about 20% more than conventional flooring types. But the growing increase of requests for eco-friendly flooring has proved that many homeowners are willing to pay extra for the great benefits. (more…)

Continue Reading Eco-Friendly, Sustainable Flooring Options

Seamer Down Now Review

A Carpet Seaming Tool Review

by Chris Sheafer

I’ve been using the Seamer Down Now carpet seam cooling machine now for about a month on all carpet seams that I have done from super cheap to woven wool goods. It is noisy, but not so much as to make me not want to use it. Ear protection is strongly advised.

I have found that it has added greatly to the smooth flow of the job in the following ways: (more…)

Continue Reading Seamer Down Now Review

WFCA Moisture Vapor Testing White Paper

MOISTURE VAPOR TESTING POSITION STATEMENT ADOPTED

Reprinted with permission, D. Christopher Davis, President and CEO, WFCA, July 30, 2006

After taking more than a year to build a coalition of virtually every key organization in floor covering, the Ad Hoc Industry Task Force on Moisture Emission Testing can now officially take the word “Draft” off the Floor Covering Industry Draft White Paper on Moisture Emission Testing. (more…)

Continue Reading WFCA Moisture Vapor Testing White Paper