By

Buying Flooring Off The Internet

Weighing-In On Purchasing Flooring From Internet Retailers

I understand that things change and technology gives us wonderful tools for us to gain knowledge and insight, but I would caution that it does have its limits and drawbacks. I want to share my opinion and insight on buying floor coverings from Internet retailers.

TFP: Sharing Information & ResourcesStop and ask yourself this question: “Why did I come to The Floor Pro website?” I would guess it’s avail yourself of the expert knowledge you needed or wanted so that you don’t have problems with your new flooring purchase. While you’re getting that knowledge here for free (Thank you Jim for this great site!), the people providing that information are sharing with you the fruits of our experience & knowledge because we simply love the floorcovering industry and helping people. BUT, we all work and derive our living from the industry and if we cannot sell our goods and services we wouldn’t be here.

The Internet retailer guys have seriously hurt independent local retailers over the last 15-20 years, and while it’s only my opinion, Read More

By

FLOORING: An Industry In Crisis

In The Beginning…

The snake eats itselfThroughout history various industries have encountered crisis for one reason or another. It is as inexorable as the sun rising in the east and setting in the west, and was generally considered a byproduct of business brought about by its cyclical nature. However, history provides no better example of self-inflicted crisis than the floor covering industry. The snake eats itself.

In order to understand how the flooring industry has arrived at its current state one must examine the cause and affect factors that brought it to this point, so let’s go back to the beginning relative to this point. Read More

By

Customer Relations for the Flooring Inspector

dollarsWe are all consumers and we all encounter products or services that do not meet our expectations. The consumer having a problem with their floor covering is no different from me or you. The flooring they paid good money for is not living up to their expectations.

When I first became involved in complaint handling, I thought I would see a lot of people trying to get something for nothing. The complete opposite has proven to be the case. In all the years I have been doing inspections less than a handful have met that ulterior motive. The overwhelming majority of unhappy consumers just want what they paid for. Read More

By

Retailer & Installer: Working Partnership?

Flooring Retailer and Installer: Is It a Valued Working Partnership?

Partners are for dancing and the only ship that will never sail is a partnership. Installers who are looking for a partnership with a retailer, builder, designer or any other business entity are looking for love in all the wrong places.

As for respect, respect is something that begins within and is reflected or mirrored by those for whom we serve. We are not in this floorcovering business to be someone’s friend or substitute family member. We are here to do a job. We are trained, skilled, educated and knowledgeable about every aspect in the execution and delivery of our craft. Because we have respect for ourselves, we hold ourselves to a higher level of accountability than they will ever hold us. Because we are accountable for our actions we know what we will do and, even more important, we know what we will not do and Read More